Terms & Conditions

To place and fulfil an order, KazeFresh may collect the information you enter at checkout. This can include your first name, last name, phone number, email address when provided, district, landmark, and order notes.

• Your first and last name help us identify and communicate with the customer placing the order.
• Your phone number is used for payment processing, delivery coordination, customer support, and essential service notifications.
• Your email address, when provided, may be used for order confirmations, receipts, payment or delivery updates, support, and other essential service messages.
• Your district, landmark, and delivery notes are used to fulfil and coordinate delivery.

This acceptance is for service-related communications and is not, by itself, a subscription to promotional marketing. Where marketing consent is required, it may be requested separately.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the contact and delivery details supplied.

• Please provide a reachable phone number and accurate delivery information so the order can be fulfilled.
• An order may be adjusted or cancelled if a requested product is unavailable, subject to the applicable refund or replacement process.
• Where substitutions are discussed or agreed, KazeFresh will communicate the relevant change before fulfilment where reasonably possible.

Payments are processed through the payment methods made available by KazeFresh. Payment status may be confirmed asynchronously. An order may remain pending until the payment provider confirms the transaction.

Delivery depends on the destination, product availability, operating conditions, and the delivery information you provide. Customers should remain reachable when delivery coordination is required.

Fresh produce can naturally vary in size, shape, colour, weight, and appearance. Product images are illustrative unless a listing states otherwise. Where a weighed or variable product is sold, the final quantity or appearance may reasonably differ from the illustration.

Cancellation, refund, replacement, or delivery-issue handling depends on the order status and the nature of the issue. Contact KazeFresh promptly if an order arrives damaged, incorrect, incomplete, or otherwise requires support.

KazeFresh uses customer information to operate the store, process orders and payments, coordinate delivery, provide support, maintain security, and send essential service updates. Necessary information may be shared with payment, delivery, logistics, or technology service providers only to the extent needed to provide the requested service. See the Privacy Policy for more detail.

KazeFresh may update these terms as the service, products, payment methods, or applicable requirements change. The version shown on this page identifies the terms currently presented to customers.